A few of many...
Insured:" Jeff, we just wanted to thank you for all the work you have done for us. Having gone through this adventure for the first time, you've made it uncomplicated, painless and educational. Having heard so many horror stories regarding insurace companies, by educating us on the process and details, you have taken the horror out of it. We appreciate your professionalism and the time you've taken to make sure our questions were answered fully. Once again, thank you very much and all the best."
Insured: "Jeff, we would like to thank you for the fair and equitable way that you handled our claim. You were the only person involved in this claim that treated us fairly and with respect. It is unfortunate that others do not have your business ethics. We would recommend your company to anyone that has a claim with insurance, troubled or not. You made certain that our phone calls were returned and that we were treated well. You were not biased in favour of us or the insurance company and we feel that this claim was handled well. Thank you for all your help."
Insured: " My wife and I have not made an insurance claim in 30 years and we were at a loss of where to begin. I'll call him Mr. Edge to show my respect for him, was extremely helpful and always professional. It is refreshing to be able to deal with such a competent person at such a difficult and confusing situation. My wife and I are very grateful for all the assistance Mr. Edge provided us with. Thank you Mr. Edge, you have helped turn a bad situation into a good one by having the opportunity to deal with a professional"
Insured: "As you know this has been a very difficult year for us with my father passing and then the smoke damage claim. I have been very concerned over the months about my mother being able to handle all of this but with your patience, assistance, guidance and answering many questions we had over the several months we were finally able to have closure to this matter. Our family relied on your knowledge to get us through the stormy chapter in our lives. I want to thank you again for all your help Jeff"
Broker: "Thank you for including me in this process. I have learned much. It has been a pleasure dealing with you and your office through this mess. We are grateful for your professionalism. Insurer: I know we talked a lot about this file as it unfolded and the issues that came up but I would like to personally thank you for being the bigger person and seeing it through. Personal attacks can wear you down and the easy thing to do would be to pass the file onto someone else and let them worry about it. Thanks for hanging in there for us and for our broker."
Insurer: "You do really good work and that's why you have loyal customers "
Insurer: "My experiences and overall interaction with Leading Edge Claims Services has been fantastic! Jeff is experienced, organized and very easy to deal with. Having worked with him for a number of years, I have found him trustworthy, a wealth of knowledge and an excellent communicator. I have nothing but positive feedback from the brokers and insured's he has worked with for us. I would recommend his services to anyone."
Broker: "Thank you Jeff for the outstanding work and for the regular updates"
Commercial property manager: "Our property had a fire on Tuesday evening. Jeff has done an excellent job assisting with the management of the situation. Jeff has been nothing short of extraordinary. He has made himself available to deal with the issues that have arisen. He has been professional, thorough and a complete pleasure to deal with. He has been there to answer all my questions, provide guidance and suggestions as well as cover all the bases throughout the whole process. He has stayed late to deal with my questions, make sure others were organized and had clear instructions to secure our building. I could not have managed the situation without him."
Insured: "Earlier this year we put in a claim due to flood damage in our home. We were extremely pleased to have you arrive the same day and you were always there for us whenever we had questions/concerns. Your knowledge and expertise in dealing with this issue put our minds at ease immediately. We are extremely grateful for all your hard work and efforts to help minimize the damage to our business and living quarters. Your professionalism and empathy for your clients is outstanding!"