Jeff Edge CIP, FCIAA, CFEI
President/Executive General Adjuster
jeff@leadingedgecs.ca

Jeff is a graduate of the Mohawk College Business Marketing Program before achieving his Chartered Insurance Professional designation from the Insurance Institute of Canada in 1993. He is an adjuster licenced in all lines by the Financial Services Commission of Ontario.

Jeff began his Insurance Adjusting career with Adjusters Canada Inc. in 1990 gaining experience in several cities throughout southern Ontario, serving as a branch manager for the company from 1993 through to 1999. He and his family re-located to the beautiful Niagara Region of Ontario in 1999 and have remained there ever since.

Jeff became a member of the Global Technical Services team in 2005 enjoying the challenge of larger and more complex claims investigations in order to broaden his knowledge and experience base.

Jeff’s commitment to professionalism, meticulously thorough work ethic, and first rate customer service have earned him many accolades from clients and the insured public over the years and created a strong following of loyal customers.  Jeff believes that continual training, learning and refinement of skills are integral to ensuring the best possible outcome for his customers.

Jeff is a long time active member in the Ontario Insurance Adjusters Association Niagara Chapter having served positions on the local Chapter Executive and is a former Niagara Chapter Delegate as part of the Provincial Executive. Jeff is a Past President on the National Executive for the Canadian Independent Insurance Adjusters Association (CIAA) and is a Certified Fire and Explosion Investigator.

Outside of work, Jeff enjoys spending time with his wife and boys in numerous activities in every season, enjoying an active lifestyle in many facets, particularly on the water.

A Curriculum Vitae is available for all adjusters. Should you like a copy, please make a request to jeff@leadingedgecs.ca

Patricia Heaney CIP, CLA, CRM, CFEI
Senior General Adjuster
patricia@leadingedgecs.ca

Patricia joined Leading Edge Claims Services in early 2017.  Patricia is an adjuster licenced in all lines by the Financial Services Commission of Ontario.   Patricia has been an independent adjuster working for national firms since 2008 gaining experience in a wide array of property and casualty claims in a large geographical area.   For 5 years prior to working as an independent adjuster Patricia held the role of claims examiner for an insurer during which time she gained an understanding of what insurers require when hiring an independent adjuster.

Patricia holds Chartered Insurance Professional (CIP), Chartered Loss Adjuster (CLA), Risk Management Certificate (CRM) and Certified Fire and Explosion Investigator (CFEI) designations and strives for personal and professional growth through continuing education both in the field and in the classroom.  Patricia has travelled across Canada when disaster strikes to assist clients in their time of need and in doing so has learned that with different communities come different core values.

Licenced in all lines, Patricia investigates all types of property claims including large or more complex losses requiring efficient coordination for best results, and including residential, commercial and industrial losses, Builders Risk, Course of Construction, Multi Unit and High Rise, Institutional, etc.  Casualty claims handled include CGL, Wrap Up Liability, Errors and Omissions, Specialty Niche Markets including Guards and Protection Services, Salons and Spas, Sports and Fitness Facilities,  etc.

Patricia’s loyal customers have come to rely upon her professionalism and courteous service, keen attention to detail, knowledge and thorough investigations conveyed through efficient and timely reporting.

Outside of work, Patricia enjoys spending time with her family and friends and pursues her interest in interior design.

Chris Jolliffe BSc., CIP, CLA, CFEI
Senior General Adjuster
chris@leadingedgecs.ca

Born and raised in the Niagara Region, Chris is a degreed graduate from Brock University in 2013. His studies focused primarily on Biological Studies, Health Sciences and Computer Sciences.

His insurance career began straight out of University, where he sold property, casualty and life insurance. This allowed him to expand his customer service skills and eventually lead to him becoming an independent adjuster in 2014. Chris achieved his Chartered Insurance Professional designation from the Insurance Institute of Canada in 2016. Chris achieved his Certified Fire and Explosion Investigator designation from NAFI in 2019. Chris achieved his Chartered Loss Adjuster (CLA) designation in 2022.

Chris is a licenced all-lines adjuster with a focus on intensive investigations of property, casualty, and accident benefit claims, all while providing superior customer service to clients.

Since this time he has been working with local and national insurers, acquiring knowledge and experience in a variety of all-lines claims investigations and assessments.

Chris’ health sciences studies began with an emphasis on exercise physiology and rehabilitation, which lead to him branching off and focusing heavily on human anatomy, physiology and generally, the complex inner workings of the human body.

His post-graduate studies have focused on increasing his cyber and technological knowledge. He has successfully completed several courses including CompTIA, network security and breaches, as well as network penetration testing. Previously, Chris was a member of a national team of adjusters devoted to cyber losses. Chris is a past Delegate and current 2nd Vice President for the OIAA Niagara Chapter as well as a Past President for the Ontario Chapter of the International Association of Arson Investigators (IAAI).

Outside of work, Chris enjoys spending time with his family participating in numerous functions and activities, while also developing a reputation for being the go-to computer specialist. Chris is a successful two time IronMan Triathlete, along with others, and spends  his time training for his next race.

Bob McCord, FCIP, CRM, CFEI
General Adjuster
bob@leadingedgecs.ca

Bob has been part of the Leading Edge Claims Services team since 2013. Aside from his time with our firm Bob had started his career with Pilot Insurance in their St. Catharines Branch later becoming Aviva Canada, holding several Senior Field positions during his time within their Auto Department, Ontario Property Department, Marine Unit and Claims Investigation Unit. During his time at Aviva Bob had also served as a member of their Property Catastrophe team where he traveled to several locations across Canada in order to assist customers and local staff in times of crisis and extreme claims volumes caused various Natural Disasters.
Bob is licensed in all lines specializing in the handling of Commercial, Residential, Farm, Marine, Recreational and Non-Standard market claims. His diverse experience and exposure to wide range of claims and markets throughout his career leave him well qualified in the investigation and assessment of larger and more complex losses.

Bob is a graduate of the Mohawk College Insurance program and also holds a FCIP designation, a CRM designation and is also a Certified Fire and Explosion (CFEI) investigator. Throughout his career Bob has been actively involved in the Ontario Insurance Adjusters Association, serving in several positions within the executive of the local Niagara Chapter which includes several terms as Chapter President. Bob is known for his easy going demeanor and for his ability to relate and communicate with insured’s, insurers, brokers ,and various vendors while providing excellent customer service with sound technical ability to investigate and resolve claims.

Outside of work Bob enjoys spending time with his family and friends, participating in recreational sports, outdoor activities such as hunting and fishing and is also an avid motorcycle enthusiast.

For more information please contact Bob at bob@leadingedgecs.ca

Paul Desjardins, CIP
Senior Claims Adjuster
paul@leadingedgecs.ca

Paul is a graduate from Mohawk College Insurance Program before achieving his Chartered Insurance Professional designation from the insurance institute of Canada in 1982. He is a licensed adjuster in all lines by the Financial Services Commission of Ontario.

Paul began his Insurance Adjusting Career with a large insurance company (Firemans Fund) before joining Adjusters Canada Inc. in 1982 and gaining experience in several offices throughout southern Ontario, eventually working out of St. Catharines office. In 1987 he took over as the Branch Manager where he remained in the Niagara Peninsula until 2015 with a National Firm. After a brief retirement he joined Leading Edge Claims Services in 2017.

Paul served on numerous committees with the National firm participating in many management projects gaining valuable business knowledge and experience. His professionalism, easy going manner, work ethic, and customer service have left him with countless fans including clients, former employees and the insured public over the years and created a strong following of loyal customers.

Paul is a long time active member in the Ontario Insurance Adjusters Association Niagara Chapter having served on several committees, as well as a longtime member of the Canadian Independent Insurance Adjusters Association (C.I.A.A.).

Paul handles a variety of claims by telephone however his main focus is marine pleasure craft and marina claims along with subrogation claims throughout Ontario. His length of service and experience gained in the industry make him an integral part of the Leading Edge Claims team.

Outside of work, Paul enjoys spending time with his family along with golfing and bowling.

Avery Edge
Claims Adjuster
avery@leadingedgecs.ca

Avery joined Leading Edge Claims Services in 2023. He is a graduate of the Mechanical Engineering Technology program at Niagara College. Avery spent 4 years working in the Paper Products industry and the Food Products industry managing maintenance and packaging departments and staff within the facilities. He garnered significant and valuable experience working with site specific processes, mechanical maintenance planning and execution, repair scheduling of materials and labour forces, production efficiencies improvements and achieving corporate targets. Expanding interests lead him to seek new challenges.

Having grown up with exposure to the insurance claims industry and the wide array of claims scenarios it entails, Avery decided to shift into the field in order to explore the broader opportunity for expanded learning and service offerings that claims adjusters have. Avery is currently working towards obtaining his CIP designation amongst other learning opportunities with the focus on being able to apply his education and experience to the claims industry servicing commercial, mechanical and industrial sectors.

Michelle Edge
Office Manager
michelle@leadingedgecs.ca

Michelle has been an integral part of the team since opening the doors in 2011 and as the Office Manager is generally responsible for managing all non-adjusting facets of the operation.  Michelle worked for a National Independent firm for many years in an administrative and adjuster support role.  Previous to that, Michelle held an Agents licence and a Brokers licence and serviced customers in insurance sales.

Stephanie McCloy
Administrative Claims Assistant
stephanie@leadingedgecs.ca

Stephanie joined Leading Edge Claims in 2022 after a 15 year career as a Professional Travel Advisor with a prominent national company.  Stephanie assists our team of adjusters with their daily duties and responsibilities.  She facilitates the role of liaison to our industry partners and clients and is entrusted with a customer facing role.  She helps us foster and maintain client and key partner relationships while assuming the main point of contact for any internal and external administrative requirements.  Born and raised in Niagara Region, Stephanie resides in the area with her husband and two young children.

Candace Bauer
Administrative Claims Assistant
candace@leadingedgecs.ca

Candace has been in the claims industry for many years, serving as a telephone adjuster for a period of time but more predominantly in an adjuster support role.  Her experience in the industry is extensive having fostered excellent side by side working relationships with several respected and industry leading adjusters.   Candace assists our team of adjusters with their daily duties and responsibilities including with preparation of reports and other correspondence, communication with clients and service partners and work product quality control – all with a true passion for the industry.    Candace lives in the Niagara Region with her three children and is kept active with their sports and interests.