Leading Edge Claims Services

Celebrating our 10th year in business in 2021, Leading Edge Claims Service is an independent adjusting firm serving southern Ontario and particularly the Niagara and Golden Horseshoe Regions. Our entire fully vaccinated staff strictly observe all safety precautions in our day to day business.

LECS was founded in 2011 by Jeff Edge after spending 22 successful years with a national firm. It is our belief that insurance claims should not be handled as a commodity, rather, our clients always have and will continue to require individual claims investigation and assessment services by professional, highly skilled claims adjusters who can adapt to individual clients needs, policies, and unique situations and scenarios that arise.

House Property Claims Symbol Property

  • Residential, Commercial and Industrial losses of all sizes
  • All causes including fire, collapse, wind, water, vehicle impact etc.
  • Large/Complex/Fraudulent or Suspicious Losses
  • Act as an appraiser in the Property Appraisal Process per Section 128 of The Insurance Act – either on existing LECSI files or on files handled directly by clients

Med Pack Casualty Claims Symbol Casualty

  • All general liability claims – Bodily Injury and Property Damage, Residential, Commercial, Retail, Industrial
  • Automobile Bodily Injury investigations
  • Automobile impaired driving, excluded uses, fatality/serious injury, theft
  • Transportation including cargo
  • Professional Liability, E & O, D & O,
  • Health and Beauty Industry Liability
  • Medical Malpractice for Therapists, Aid workers,
  • Sports and Fitness Liability
  • Security firms Liability.

Captains Wheel Marine Claims Symbol Marine

  • Public and Private Marina operations
  • Pleasure craft sinking, theft, fire, collisions, navigational claims
  • Bodly Injury claims
  • Subrogation recovery for all types of losses.

Horizon Environmental Claims Symbol Environmental

  • Oil/Gasoline/Winery/Chemical Spills, escapes, soil and water contaminations
  • Clandestine grow operations
  • Mold losses and remediation
  • Environmental Liability

Barn House Agricultural Claims Symbol Agricultural

  • Farm buildings by all causes of damage
  • Crop and livestock
  • Farm equipment by all causes
  • Greenhouse and greenhouse crop losses
  • Vinyard/viticulture and winery losses

Why Choose Us

Leading Edge adjusters offer unbiased and independent investigations and claims assessment that help customers and insurance companies arrive at a fair and timely settlement to the benefit of all parties.

Often insurance claims require specialized unique handling and attention in order to achieve the proper outcome.  Our years of experience, professionalism and dedication ensure that each claim assignment is handled with the utmost competency in the best interests of the client and their customer.


Find out more about our dedicated team of professionals.

Senior Technical Adjuster

Jeff Edge Headshot

Senior Technical Adjuster 

Jeff is a graduate of the Mohawk College Business Marketing Program before achieving his Chartered Insurance Professional designation from the Insurance Institute of Canada in 1993. He is an adjuster licenced in all lines by the Financial Services Commission of Ontario.

Jeff began his Insurance Adjusting career with Adjusters Canada Inc. in 1990 gaining experience in several cities throughout southern Ontario, serving as a branch manager for the company from 1993 through to 1999. He and his family re-located to the beautiful Niagara Region of Ontario in 1999 and have remained there ever since.

Jeff became a member of the Global Technical Services team in 2005 enjoying the challenge of larger and more complex claims investigations in order to broaden his knowledge and experience base.

Jeff’s commitment to professionalism, meticulously thorough work ethic, and first rate customer service have earned him many accolades from clients and the insured public over the years and created a strong following of loyal customers.  Jeff believes that continual training, learning and refinement of skills are integral to ensuring the best possible outcome for his customers.

Jeff is a long time active member in the Ontario Insurance Adjusters Association Niagara Chapter having served positions on the local Chapter Executive and is a former Niagara Chapter Delegate as part of the Provincial Executive. Jeff currently sits as the Treasurer on the National Executive for the Canadian Independent Insurance Adjusters Association (C.I.A.A) and is a Certified Fire and Explosion Investigator

Outside of work, Jeff enjoys spending time with his wife and boys in numerous activities in every season, enjoying an active lifestyle in many facets, particularly on the water.

A Curriculum Vitae is available for all adjusters. Should you like a copy, please make a request to jeff@leadingedgecs.ca


Patricia Heaney CIP, CRM, CFEI
Senior Claims Adjuster

Patricia Heaney Headshot

Patricia Heaney CIP, CRM, CFEI
Senior Claims Adjuster

Patricia joined Leading Edge Claims Services in early 2017.  Patricia is an adjuster licenced in all lines by the Financial Services Commission of Ontario.   Patricia has been an independent adjuster working for national firms since 2008 gaining experience in a wide array of property and casualty claims in a large geographical area.   For 5 years prior to working as an independent adjuster Patricia held the role of claims examiner for an insurer during which time she gained an understanding of what insurers require when hiring an independent adjuster.

Patricia holds a CRM and a CFEI designation and strives for personal and professional growth through continuing education both in the field and in the classroom.   Patricia has travelled across Canada when disaster strikes to assist clients in their time of need and in doing so has learned that with different communities come different core values.

Licenced in all lines, Patricia investigates all types of property claims including large or more complex losses requiring efficient coordination for best results, and including residential, commercial and industrial losses, Builders Risk, Course of Construction, Multi Unit and High Rise, Institutional, etc.  Casualty claims handled include CGL, Wrap Up Liability, Errors and Omissions, Specialty Niche Markets including Guards and Protection Services, Salons and Spas, Sports and Fitness Facilities,  etc.

Patricia’s loyal customers have come to rely upon her professionalism and courteous service, keen attention to detail, knowledge and thorough investigations conveyed through efficient and timely reporting.

Outside of work, Patricia enjoys spending time with her family and friends and pursues her interest in interior design.


Chris Jolliffe BSc., CIP, CLA, CFEI
Claims Adjuster

Chris Jollife Headshot

Chris Jolliffe BSc., CIP, CLA, CFEI
Claims Adjuster

Born and raised in the Niagara Region, Chris is a degreed graduate from Brock University in 2013. His studies focused primarily on Biological Studies, Health Sciences and Computer Sciences.

His insurance career began straight out of University, where he sold property, casualty and life insurance. This allowed him to expand his customer service skills and eventually lead to him becoming an independent adjuster in 2014. Chris achieved his Chartered Insurance Professional designation from the Insurance Institute of Canada in 2016. Chris achieved his Certified Fire and Explosion Investigator designation from NAFI in 2019.

Chris is a licenced all-lines adjuster with a focus on intensive investigations of property, casualty, and accident benefit claims, all while providing superior customer service to clients.

Since this time he has been working with local and national insurers, acquiring knowledge and experience in a variety of all-lines claims investigations and assessments.

Chris’ health sciences studies began with an emphasis on exercise physiology and rehabilitation, which lead to him branching off and focusing heavily on human anatomy, physiology and generally, the complex inner workings of the human body.

His post-graduate studies have focused on increasing his cyber and technological knowledge. He has successfully completed several courses including CompTIA, network security and breaches, as well as network penetration testing. Previously, Chris was a member of a national team of adjusters devoted to cyber losses. Chris currently acts as the Delegate for the OIAA Niagara Chapter, and is the 2nd Vice President for the Ontario Chapter of the International Association of Arson Investigators.

Outside of work, Chris enjoys spending time with his family participating in numerous functions and activities, while also developing a reputation for being the go-to computer specialist. Chris is a successful two time IronMan Triathlete, along with others, and spends  his time training for his next race.


Craig Ozog
Senior Claims Adjuster

Craig Ozog CIP, CFEI
Senior Claims Adjuster

Craig is a graduate of the Insurance program at Mohawk College. He is a Chartered Insurance Professional and Certified Fire and Explosion Investigator. Craig furthers his education and skills development at every opportunity.

Licenced in all lines, Craig started in the insurance industry in 2008 as an independent adjuster and has worked in that role with National and Regional firms in Ontario and Nova Scotia prior to joining Leading Edge Claims in 2015.

Craig also worked for a short term with a national insurer in a national investigative support role where he provided guidance and technical mentorship to field adjusters in complex and questionable claims. In his roles, he has had an opportunity to conduct claims investigations and assessments throughout south central Ontario and even from coast to coast.

Craig has developed a reputation for exceeding client’s expectations with his knowledgeable and personable approach to a variety of claims and investigation assignments he receives from his loyal customers, all while becoming known as a meticulous and detailed investigator. Craig often is asked to travel well outside of Niagara for his customers. Being particularly adept in mechanical and process settings, he excels in a wide variety of claims investigations with an intense focus on intricate and complex claims including large and complex residential, commercial/industrial losses, business interruption, technical losses including first party property, product failures, and third party liability claims and agricultural losses. His investigative skills also set him apart on material change investigations, misrepresentation policy investigations, proactive subrogation investigations, fraudulent claims.

Craig has been an active member of the Ontario Insurance Adjusters Association serving on the local Niagara Executive in various positions as well as serving as the Niagara Delegate to the Provincial Executive for four years. Craig is well respected in the Association and continues to lend his talents to many of the Association functions.
Craig lives in Niagara and enjoys travelling with his wife in his spare time when he is not tinkering on cars.


Bob McCord
Claims Adjuster

Claims Adjuster  


Bob joined Leading Edge Claims Services in April 2019 however had previously been a member of our team for almost 4 years. Aside from his time with our firm Bob had started his career with Pilot Insurance in their St. Catharines Branch later becoming Aviva Canada, holding several Senior Field positions during his time within their Auto Department, Ontario Property Department, Marine Unit and Claims Investigation Unit. During his time at Aviva Bob had also served as a member of their Property Catastrophe team where he traveled to several locations across Canada in order to assist customers and local staff in times of crisis and extreme claims volumes caused various Natural Disasters.

Bob is licensed in all lines specializing in the handling of Commercial, Residential, Farm, Marine, Recreational and Non-Standard market claims. His diverse experience and exposure to wide range of claims and markets throughout his career leave him well qualified and efficient in the investigation and assessment of larger and more complex losses.

Bob is a graduate of the Mohawk College Insurance program and also holds a FCIP designation, a CRM designation and is also a Certified Fire and Explosion (CFEI) investigator. Throughout his career Bob has been actively involved in the Ontario Insurance Adjusters Association, serving in several positions within the executive of the local Niagara Chapter which includes four terms as Chapter President. Bob is known for his easy going demeanor and for his ability to relate and communicate with insured’s, insurers, brokers ,and various vendors while providing excellent customer service with sound technical ability to investigate and resolve claims.

Outside of work Bob enjoys spending time with his family and friends, participating in recreational sports, outdoor activities such as hunting and fishing and is also an avid motorcycle enthusiast.

For more information please contact Bob at bob@leadingedgecs.ca


Paul Desjardins
Senior Claims Adjuster

Paul Desjardins Headshot

Paul Desjardins, CIP
Senior Claims Adjuster

Paul is a graduate from Mohawk College Insurance Program before achieving his Chartered Insurance Professional designation from the insurance institute of Canada in 1982. He is a licensed adjuster in all lines by the Financial Services Commission of Ontario.

Paul began his Insurance Adjusting Career with a large insurance company (Firemans Fund) before joining Adjusters Canada Inc. in 1982 and gaining experience in several offices throughout southern Ontario, eventually working out of St. Catharines office. In 1987 he took over as the Branch Manager where he remained in the Niagara Peninsula until 2015 with a National Firm. After a brief retirement he joined Leading Edge Claims Services in 2017.

Paul served on numerous committees with the National firm participating in many management projects gaining valuable business knowledge and experience. His professionalism, easy going manner, work ethic, and customer service have left him with countless fans including clients, former employees and the insured public over the years and created a strong following of loyal customers.

Paul is a long time active member in the Ontario Insurance Adjusters Association Niagara Chapter having served on several committees, as well as a longtime member of the Canadian Independent Insurance Adjusters Association (C.I.A.A.).

Paul handles a variety of claims by telephone however his main focus is marine pleasure craft and marina claims along with subrogation claims throughout Ontario. His length of service and experience gained in the industry make him an integral part of the Leading Edge Claims team.

Outside of work, Paul enjoys spending time with his family along with golfing and bowling.


Michelle Edge
Office Manager

Michelle Edge
Office Manager

Michelle has been an integral part of the team since opening the doors in 2011 and as the Office Manager is generally responsible for managing all non-adjusting facets of the operation.  Michelle worked for a National Independent firm for many years in an administrative and adjuster support role.  Previous to that, Michelle held an Agents licence and a Brokers licence and serviced customers in insurance sales.


Melissa Gomm
Administrative Claims Assistant

Mel Headshot

Melissa Gomm
Administrative Claims Assistant

Melissa joined Leading Edge Claims in 2017 and came with more than a decade of tenure and experience in leadership roles of office management as well as bookkeeping and office administration. Her experience was gained through employment with a locally owned flooring company and a local law firm specializing in family and real estate law.

Melissa assists our team of adjusters with their daily duties and responsibilities. She facilitates the role of liaison to our industry partners and is entrusted with a customer facing role. She helps us foster and maintain client and key partner relationships while assuming the main point of contact for any internal and external administrative requirements.

Born and raised in Niagara Region, Melissa resides in the area with her husband and two sons. Outside of her professional life she is a certified local league hockey trainer and is a member of the Board of Directors for a local minor hockey association. She is an active community member and an avid volunteer for our local community associations, groups and schools.


Dedicated to our Customers

Our adjusters are exceptionally competent and conduct themselves professionally with empathy to policyholders providing superior customer service.


“Earlier this year we put in a claim due to flood damage in our home. We were extremely pleased to have you arrive the same day and you were always there for us whenever we had questions/concerns. Your knowledge and expertise in dealing with this issue put our minds at ease immediately. We are extremely grateful for all your hard work and efforts to help minimize the damage to our business and living quarters. Your professionalism and empathy for your clients is outstanding!”


“My experiences and overall interaction with Leading Edge Claims Services has been fantastic! Jeff is experienced, organized and very easy to deal with. Having worked with him for a number of years, I have found him trustworthy, a wealth of knowledge and an excellent communicator. I have nothing but positive feedback from the brokers and insured’s he has worked with for us. I would recommend his services to anyone.”

We are proud members of the Canadian Independent Adjusters Association and the Ontario Insurance Adjusters Association.

Our Coverage Area

Leading Edge Claims Services